Terms of service
GENERAL TERMS AND CONDITIONS OF SALE
1. Definitions
These General Terms and Conditions of Sale (hereinafter “Conditions") shall govern the agreement of sale (hereinafter, for the sake of brevity “Agreement”) for users of the website (hereinafter the “Purchaser(s)” or “Customer(s)”) through electronic means, of goods (hereinafter “Item” or “Goods”) displayed on the www.groovin.store (hereinafter, for the sake of brevity, the “Website”), Managed by Urban SRL - located at Piazza della Suburra 1 - 00184, Roma, Italy VAT: 15904561006 (hereinafter, for the sake of brevity, “Groovin”).
2. Acceptance of the General Terms and Conditions of Sale
The Conditions of Sale published on the Website shall be viewed and acknowledged by the Purchaser prior to the purchase of an Item; Accessing and purchasing products on the website implies acceptance of these Conditions by the Purchaser. Groovin reserves the right to modify these conditions at any time; any changes will be effective from the moment of publication on the website.
2.1 The purchase of products is governed by Italian law, particularly the Consumer Code (Legislative Decree 206/2005) and EU Regulation 2016/679 (GDPR) for the protection of personal data, as well as all further statutory protections set out for Purchasers under the same Consumer Code http://www.codicedelconsumo.it/.
2.2 The sections “Shipping” & “Returns” on the Website shall be considered to be an integral and substantial part of these General Conditions of Sale.
3. Products
The products offered are described on the website and in the physical store, including details and indicative images. The images may not perfectly represent the product due to technical reasons (such as screen resolution) or differences in color variants.
For each item, we provide pictures and description containing all the relevant details. In order to have further details on the item and its wearability, customers can write an email to ask@groovin.store.
4. Prices and Currency
The prices of the products are listed in Euros (EUR) and include VAT for every country in the world. The final amounts charged to the credit card may vary depending on currency fluctuations and bank charges. Groovin invites customers to contact their bank to find out the conversion value of the prices and bank charges relating to the transaction.
Any shipping fees are calculated separately and indicated before finalizing the order.
4.1 Promo Codes
Customers who have received a PROMO CODE via newsletters, social networks or on compliant promotional websites may enter the code when purchasing the order or during the checkout. Each code has a validity start and end date restricting its use, which cannot be extended.
5. Payment Methods
The Customer can pay via:
• Credit and debit cards
• PayPal
Payment is due at the time of order confirmation. Groovin reserves the right to suspend or cancel the order in case of non-payment. Groovin reserves the right to refuse an order in the event that Global Collect does not receive approval from the customer’s bank.
6. Completion of the Contract
In order to purchase Goods, the Purchaser shall send their purchase order and carry out payment according to the procedures described in the relevant sections. The sales contract is considered concluded when the Customer receives an order confirmation email (it will also be stored electronically by Groovin.). In particular, the steps to proceed with a purchase are as follows:
a) The Purchaser may have free access to the Website and view the main features of the displayed Goods, including their price, as well as the images published to illustrate the Goods themselves;
b) The Purchaser can select one or more Goods which he/she intends to purchase, by including them in a virtual “shopping cart”. The contents of the shopping cart can always be viewed by the Purchaser prior to placing the order; moreover, by accessing the shopping cart, the Purchaser can find out, before buying and paying, any information related to the purchase of the Goods,
c) to make the purchase, the Purchaser shall register on the site, by providing their e-mail address and choosing a password, which will allow them to access the Website;
d) as an alternative to the Website registration, the Purchaser will be able to make the purchase as a guest. In this case, the data required to complete the order will be kept in Groovin database only for the period of time necessary for the execution of the order, and the Purchaser will be asked to enter the same data for each new order;
e) in order to complete the order, the Purchaser shall also enter the shipping address and data required for payment in the “shopping cart” section;
f) the Purchaser may change the selected Goods and data entered up until the final submission of the order, which takes place by selecting the “Payment” button.
Groovin reserves the right to cancel an order in case of errors in pricing or product availability.
7. Rights and Obligations of the Parties
7.1 Groovin will carry out the delivery of the Goods to the address provided by the Purchaser in the purchase order, using a dedicated carrier. More in-depth information regarding the shipping timeframes, costs and locations can be found in the “Shipping” section of the Website.
7.2 Groovin assumes no responsibility for any errors in delivery due to inaccuracies or incompleteness when filling in the purchase order by the Purchaser, or for any damage incurred by the Goods after delivery by the carrier, or for any delivery delays caused by the carrier, weather conditions, international customs issues or by other circumstances which are beyond Groovin’s control.
7.3 In the event that one or more Goods are unavailable, Groovin will notify the Customer by sending an e-mail to the e-mail address he/she provided at the time of registering on the Website. In this case, Groovin will refund the Customer – by crediting the Purchaser’s payment card or account provided for purchase – for the sale price and also, where the purchase relates only to the one Item which is unavailable, the shipping costs. Subject to the Purchaser’s consent, Groovin may send an Item other than the one ordered, of equivalent value.
7.4 In any event, the unavailability of one or more Goods ordered shall not provide grounds for cancellation of the entire order by the Purchaser.
7.5 At the time of delivering the Goods by the carrier responsible for their transport, the Purchaser shall check, in the presence of the carrier:
a) that the packaging used to transport the Goods is undamaged and not tampered with, even only in the materials used to seal the Goods;
b) that the quantity and type of Goods ordered is as indicated in the delivery note and order.
7.6 Should the Purchaser find any irregularities or discrepancies, he/she must immediately notify the carrier upon delivery of the Goods.
7.7 The Purchaser is solely responsible for the accuracy and correctness of the information and data he/she provides to Groovin and shall undertake to promptly notify them of any changes in the previously provided data.
8. Shipping and Delivery
Orders are shipped via selected couriers. Delivery times vary depending on the destination and product availability, but are generally between 2-14 working days. Shipping fees are calculated separately during the checkout process.
Groovin reserves the right to delay a shipment if the order cannot be shipped for reasons beyond Groovin’s control. Please note that during sales and promotions, there may be delays in delivery. Groovin reserves the right to refuse to process any order and/or service at any time.
Once an order of available products has been placed, it is not possible to make changes to said order. Orders placed separately will be dispatched separately.
9. Right of Withdrawal
In accordance with the Consumer Code (Legislative Decree 206/2005), the Customer has the right to exercise the right of withdrawal within 14 days from receiving the products without providing any reason. To exercise the right of withdrawal, the Customer must send written communication (via email or registered letter) to Groovin. In case of withdrawal the Purchaser is also obliged to return the Item(s) to Groovin no later than two weeks from the sending of said communication. The Item must be returned in its original condition, complete with labels, packaging, and proof of purchase. Return shipping costs are at Customer's responsibility.
In case of withdrawal, Groovin will proceed with a refund of the amount paid, within 14 days from receiving the returned products, to your original payment method excluding the cost of the original shipping fee and any duties or taxes incurred.
An essential condition to exercise the right of withdrawal will be the substantial integrity of the product being returned.
In case Groovin accepts returns that were not authorized or not in compliance, Groovin can withhold the 10% of the value of the returned item from the refund.
9.1 More specifically, the Goods must be returned:
a) properly packaged in their original packaging, in perfect condition for resale (not ruined, damaged or dirtied) and with all accessories and documentation where present;
b) bearing the delivery note (found in the original packaging), to allow Groovin to identify the Purchaser (Order number, name, surname and address);
c) without manifest signs of use, apart from those associated with the performance of a normal test of the Item. They should not bear any traces of prolonged use (over several minutes), exceeding the time required for a trial and shall not be in a condition that does allow them to resold.
9.3 The costs of returning the Goods shall be borne by the Purchaser, as specified more clearly in the “Returns” section of the Website.
9.4 As a result of the Purchaser exercising his/her right of withdrawal in accordance with these General Conditions of Sale, Groovin shall refund the customer for the same amounts paid, except for the cost of the original shipping cost and any duties or taxes incurred, by crediting the payment card or checking account provided for the purchase. The refund shall take place within 14 days from the date in which Groovin is made aware of the Purchaser’s exercise of the right of withdrawal.
9.5 Where the Purchaser fails to comply with the conditions laid down in Article 9 and 9.2, the Seller reserves the right to deduct an amount corresponding to the decreased value of the returned Goods from the refund of the amounts paid by the Purchaser, giving proper notice to the Purchaser.
Following this communication, the possibility remains for the Purchaser to regain, at his/her own expense, the products in the condition in which they were returned to the Seller.
9.6 The right of withdrawal, however, shall not apply in relation to:
a) customized Goods or Goods which, by their nature, cannot be returned or are liable to deteriorate or change rapidly;
b) sealed electronic/IT goods, cosmetics and perfumes which have been opened by the Purchaser.
More in-depth information concerning the procedure and instructions to be followed to exercise the right of withdrawal and related expenses can be found in the “Returns” section of the Website.
10. Legal Warranty of Conformity
All products sold by Groovin are covered by the legal warranty of conformity for 24 months, as provided by the Consumer Code (Articles 128-135). In case of a conformity defect, the Customer is entitled to free repair or replacement of the product. If the defect cannot be resolved, the Purchaser shall have the right to request, as an alternative:
a) the delivery of Goods which are identical to those ordered according to stock availability, or
b) the delivery of equivalent Goods in quality and price according to stock availability, or
c) the refund of the price of the Goods and shipping costs.
10.1 The guarantee provided for in this article shall apply only when the Goods have been handled with due diligence and in accordance with their intended purpose, as well as upon the Purchaser presenting the delivery note received and order number.
10.2 In any case, the guarantee referred to in this article shall not apply with regard to defects resulting from the Item’s normal wear and tear.
10.3 Groovin shall undertake to ensure that the description and/or photographic representation of the Goods on the Website are as faithful as possible to the Goods themselves. However, given the fact that the image quality may depend on the IT tools used by the Purchaser, the Purchaser’s perception of the description or photographic representation of the Goods may not correspond exactly to the Goods themselves; therefore, the images and videos accompanying the presentation of the Goods must be published on the Website as a mere description.
11. Personal Data Protection
Groovin collects and processes the Customer's personal data in accordance with EU Regulation 2016/679 (GDPR) and to ART. 13 of LEGISLATIVE DECREE 196/03. The data provided will be used exclusively for processing the order, managing the shipment, and sending communications related to the requested service.
INFORMATION ON PERSONAL DATA PROTECTION
1. DATA PROCESSING CONTROLLER
Please be advised that while browsing the website www.groovin.store and purchasing products for sale, data relating to identified or identifiable persons may be processed. The OWNER of said data processing is Urbans Srl - with headquarters in Rome, Piazza della Suburra 1 - 00184 Roma, Italy, VAT: 15904561006 (hereinafter, for the sake of brevity, “Groovin”). Its e-mail address is: ask@groovin.store.
The complete list of external managers who perform the processing of your data can be requested directly from Urbans Srl.
2. PLACE OF DATA PROCESSING
The processing of data collected through the website www.groovin.store takes place in Italy at the registered office of Urbans Srl
3.TYPES OF DATA PROCESSED
3.1. Browsing data: the information systems and software procedures relied upon for the functioning of the website www.groovin.store acquire personal data as part of their standard operations; the transmission of said data is an inherent feature of Internet communication protocols. This information is not collected to related to identified subjects, however it might allow enable users to be identified, given its nature, after being processed and matched with data held by third parties.
This data category includes IP addresses or domain names of the computers used by users connecting to this website; the URI (Uniform Resource Identifier) addresses of the requested resources; the time of such requests; the method used for submitting a given request to the server; the returned file size; the numerical code relating to the server response status (successful, error, etc.), and other parameters related to the user’s operating system and computer environment.
This data is used only to obtain anonymous statistics on site usage and to check its correct functioning and are deleted immediately after processing. The data may be used to establish liability in the event that computer crimes are committed against the website.
3.2. Data provided by the user during registration or by filling out and sending the order: pursuant to Article 13 of the Code regarding personal data protection - Legislative Decree No. 196 dated 30.06.2003 as subsequently amended, we inform you that your personal and tax details acquired during registration or by filling out and sending the order to Urbans Srl will be processed:
1) (contractual purposes) to establish and implement the contractual obligations that concern you, as well as to fulfil the resulting legal obligations and/or secondary regulations. Please be advised that providing these details is compulsory. Therefore, refusal to supply the data requested during registration or by filling out and sending the order, in whole or in part, or failure to consent to its processing and/or communication to third parties, will result in Urbans Srl being unable to provide the services requested;
2) (promotional marketing purposes) to send commercial communications, newsletters, advertising material, direct sales.
3.3. Interaction with external platforms and social networks: Urbans Srl can acquire data from third-party services accounts and perform interactions with social networks, or other external platforms, directly from the site www.groovin.store.
The Interactions and data acquired in this way are, in any case, subject to the user’s privacy settings for each social network and the permissions expressed. The data acquired in this way will be processed for the purpose of marketing and special offers.
4. PROCESSING COMMUNICATIONS
Without prejudice to the communications provided in pursuance of legal obligations, the data may be passed on in Italy to: debt collection companies; professionals and consultants; companies tasked with managing promotional marketing activities on behalf of Urbans Srl; providers of electronic communications services and manufacturers of electronic tools; companies tasked with the maintenance of the website www.groovin.store. The data will not be passed on abroad and/or disseminated to third parties in Italy or abroad.
5. PROCESSING METHODS
The data processing will be carried out by formally identified employees and managers using paper, magnetic, IT and or telecommunication tools in order to ensure its security and confidentiality and secure against the loss of data, unlawful or improper use and unauthorized access. The processing can also be carried out through automated tools to store, manage and send electronically the data itself. The databases are safeguarded in protected environments whose access is controlled by and compliant with the provisions set out in the Privacy Code.
6. RIGHTS OF THE PERSON CONCERNED
With regard to the data itself, you can exercise the rights provided for in Article 7 of Legislative Decree No. 196 dated 30.06.2003, [insert link] within the limits and under the conditions laid down by Articles 8, 9 and 10 of said Legislative Decree.
In particular, you have the right to object wholly or in part:
a) for legitimate reasons, to the processing of your personal data, even if it is pertinent for collection purposes;
b) to the processing of your personal data for the purpose of sending advertising materials, direct sales, or for carrying out market research or promotional communications.
You can freely and at any time exercise such rights with a written request sent to Urbans Srl, at the postal address or e-mail address ask@groovin.store, to which we will promptly reply.
7.TERMINATION
The data will be processed for the duration of the contractual relationship established, and subsequently for promotional/marketing purposes and to fulfil all legal requirements.The undersigned declares to have received complete information, pursuant to Article 13 of Legislative Decree No. 196 dated 30.06.2003, and expresses his/her consent to the processing and communication of his/her data deemed personal under said decree within the limits and for the purposes of promotional marketing as specified in the information notice.
12. Applicable Law and Jurisdiction
These general terms and conditions of sale are governed by Italian law and shall, therefore, be interpreted and enforced accordingly.
12.1 In the event of a disservice or dispute between Urbans Srl and one of our users/ customers, we guarantee, as of now, our participation in an attempt to achieve a friendly solution, which the user can put forward on "Insert Link", an independent and institutional service provided by the Arbitration Chamber of Rome’s Chamber of Commerce, which makes it possible reach a satisfactory agreement, with the help of a neutral and competent conciliator, in a friendly and secure manner.
13. Miscellaneous
13.1 Groovin reserves the right to modify, at any time, the present General Conditions of Sale.
13.2 The General Conditions of Sale applicable to the sale of each Item will be those published on the Website on the date of the order of the Item itself. The Purchaser, therefore, must read and agree to the General Conditions of Sale before making any purchase.
13.3 Should any provision of these General Conditions of Sale be deemed void or invalid, the present General Conditions of Sale shall, in any case, remain valid and effective in the remaining parts.
13.4 Groovin’s mere tolerance or failure to dispute any non-compliance by the Purchaser with the information contained in the General Conditions of Sale shall not be interpreted as tacit acceptance of such non-fulfilment, nor as a desire to waive the provisions agreed between the parties.
14. Communications
For any communication and/or request for assistance and/or complaints relating to the Goods purchased, the Purchaser may contact Groovin at the addresses indicated in “Contacts” section of the Website.
CONDITIONS OF WEBSITE USE & TRADE POLICY
General Conditions
The Website www.Groovin.store is managed by Urbans Srl - with headquarters in Rome, Piazza della Suburra 1 - 00184 Roma, Italy, VAT: 15904561006 (hereinafter, for the sake of brevity, “Groovin”).
Access and navigation of the website www.groovin.store are governed by these Conditions of Use, so by accessing and browsing the website www.groovin.store, users shall agree to comply with such Conditions.
Access to the Website and its services is intended solely for personal use unrelated to any commercial, business or professional activity.
Intellectual Property
The site and its contents (by way of example and not limited to: the works, images, pictures, dialogues, music, sounds and videos, documents, drawings, figures, menus, webpages, graphics, colours, patterns, tools, fonts and website design), as well as the trademarks and distinctive signs used by Groovin in connection with the sale of goods, are protected by intellectual property regulations. Consequently, it is forbidden to reproduce, communicate, distribute, publish, alter or change, in any way or for any purpose, the Website content, trademarks and distinctive signs used by Groovin unless expressly authorized by Universal or by other rights holders where present.
The trademarks and distinctive signs present on the Website used to distinguish the products sold on www.groovin.store are the property of their respective owners and are used within the Website only for the purpose of distinguishing, describing and advertising the Goods for sale.
Website Use
The user is solely responsible for his/her use of the Website and its content, and is solely responsible for the safeguard and proper use of his/her personal information, including the credentials used to access the Website and any harmful consequences that may result from incorrect use, loss or theft of such information. Excluding liability for intent and gross negligence, Groovin assumes no liability for use of the Website and its content by the user that does not comply with current regulations, nor for providing incorrect or fake information, or data that pertains to third parties without the express consent of the latter.
Groovin assumes no liability in relation to the malfunctioning of the Website or to damages caused to the user by using the Website, which are not causally related to Groovin. Groovin publishes information on its website in order to provide a service to users; however, it is not liable for any technical inaccuracies and/or typographical errors. When reported, Groovin will immediately make any corrections.
Groovin makes no guarantee that the information published on its website complies with the laws of the relevant jurisdiction applying to the user.
The website is a secure website according to international Internet standards; therefore, the user’s device will not be affected by any viruses while browsing when this is carried out properly. However, Groovin shall not be liable for any problems, damages, viruses or risks which the user may incur during improper use of the website, and shall not be liable for any malfunction of the website due to the deactivation of cookies in the user’s browser.
Users must agree to the terms and conditions of this legal notice, and must periodically visit this page for any updates, changes or corrections. Groovin reserves the right to make corrections and changes to the website, as well as to change the terms and conditions of use of the Website where necessary without notice.
ask@groovin.store
Piazza della Suburra 1, 00184, Rome
REA: RM - 1621933
VAT: IT15904561006